Automated and intuitive solution for enterprises and service providers to deliver personalized, contextually relevant customer support through multiple channels such as live chat or social media. More
SupportChamp KEY FEATURES
Have real time communication with your users
Respond to your customers WhatsApp messages
Receive your Emails
Build custom applications via the API
Customer support is important but managing them at different platforms makes the process not only difficult but you may also lose out on some potential lead queries in between the messages.
Fortunately, SupportChamp is here to help
An effective all-in-one omnichannel messaging platform to build lasting relationships and deliver an amazing conversational experience.
SupportChamp allows easy and effective communication between the customers and the customer service agents. It can receive and send messages from different range of sources
A customer communication platform that combines widgets, emails, social media, SMS, and your team into a single view. This ensures all your teammates have an impact on the overall customer experience.
All your conversations in one place
View all the conversations from your customers in one single dashboard. You can filter the conversations by the incoming channel, label, and status.
Invite your team members
Since you are getting ready to talk to your customer, bring in your teammates to assist you. You can invite your teammates by adding their email addresses to the agent list.
Connect various channels through which your customers would be talking to you. It can be a website live-chat, your Facebook or Twitter page, or even your WhatsApp number.
Give a human-centric 2- way of communication for your customers. Let them reach you from multiple channels and auto-assign cases to your support analysts
Go beyond personalization and never miss a qualified opportunity again. Retarget customers by sending target emails and in-app messages
SupportChamp frees your Sales Reps to focus on closing deals. Convert more website visitors into qualified opportunities and ensure every lead is followed-up and qualified
Connect any conversation channel integration and engage your customers from one place.
Communicate in real-time with your website visitors and give them quality support on the fly. Easily customize the widget to match your style and start receiving messages in a few minutes.