MyAlice helps you build the ultimate ecommerce helpdesk by managing orders and personalizing customer service conversations across channels, all from one platform. More
MyAlice KEY FEATURES
Shared Team Inbox
Manage Customer Attributes
Sales and Conversion Data
Offering great customer service shouldn’t drain all the time and resources you need to grow your business. (“Which one of you panicked and promised that customer $1000 and free AirPods?”)
But when customer service agents are toggling between tabs, apps, and email to manage incoming customer requests and track orders, things get hectic—fast.
What if there was a way to manage all of your customer interactions across channels, right from a single dashboard?
MyAlice helps you build the ultimate ecommerce helpdesk by managing orders and personalizing customer service conversations across channels, all from one platform.
The MyAlice dashboard makes it easy to speak with customers across channels seamlessly, showing you their entire communication history in one place.
Create, update, and refund orders in real-time, so you can offer quality customer service when your customers need it most.
You’ll be able to support new purchase transactions and provide personal customer service simultaneously, without toggling between applications.
MyAlice lets you build a unique individual profile based on each customer’s purchase history.
You can offer recommendations based on customers’ interests and guide them through an individualized shopping experience.
The tool’s clean, easy-to-navigate dashboard lets you integrate a live chat experience with social channel or email communication.
You can’t offer a flawless, tailored customer support experience and run a business all by yourself. (At least, not without totally breaking down in front of a customer who just wanted a refund.)
MyAlice is here to personalize your help desk, automate answers to common requests, and use data insights to drive sales.
Turn visitors into customers for life.