Align your team with your customers, and each other – With all of your communication and tools in one place, your teams will stay productive no matter where you’re working from. More
Communication KEY FEATURES
Centralized Customer Communication
Centralized Notification System
Organize all your conversations – A shared team inbox allows you to have important conversations right where they are needed when they are needed.
Stay in the loop – Communication makes it simple to follow conversations or find important information in an easily searchable archive.
Get focused – Unlike using multiple emails or messaging apps, Communication lets you choose which conversations are most important – and which can wait.
Escape your cluttered Inbox together – Don’t let hundreds of unread messages keep slowing you down. Communication helps you take control of your inbox so nothing is duplicated or missed. And in case you need them, your team is right there with you.
Do you have a support@, info@, sales@, whatever@ email address?
Collaborate on customer communication to respond faster and deliver an outstanding experience.
Real-time Problems require Real-time Solutions – Say goodbye to overwhelming chat volume, angry customers waiting, and abandoned conversations
Control the narrative – Allow your team to have meaningful conversations with and about customers within a single point of contact. Communication allows your team to engage with customers effortlessly and provide a simple, unified platform to talk to them over email or chat.
Go beyond Live Chat with the right Widget
Communication’s Live Chat Widget puts your help content front and center so your customers get instant answers.
KNOWLEDGEBASE (DOC SITES)
Leverage Self Help – Focus on Growing Your Business
Wield the power of Information – Build a beautiful and comprehensive Knowledge Base for your team and your customers. Create and publish answers for common questions and reduce your customer support volume by at least 20%. Happier customers, fewer support requests — everyone wins.
A great product knowledge base will reduce your support request by at least 51%
Communication helps your team create, collaborate, and publish a self-service knowledge base for your software with ease.